Chapter 1

I am a firm believer that proper communication is the key to any successful thriving business. Prior to attending BMCC, I was working at a Health Club Facility as a General Manager. One of the underlying issues that proved to be detrimental to the location I was managing was the lack of communication between my superiors and myself. I never recieved full and vital information that would've benefited my club. It was moreso that the expectation was if "there is something worng or lacking in your location, it was up to you (the manager) to fix it. Which to an extent is true, however I also feel that you need eyes and ears everywhere to help your business succeed. A successful company doesn't run on one person, it takes a team of people.